Legal Information

Privacy Policy

Effective Date: January 1, 2025

Last Updated: May 30, 2025

1. Our Privacy Commitment

At CloudDeskers, protecting your privacy is fundamental to our mission. This policy explains how we collect, use, and safeguard your information as you build your remote career through our platform.

2. Information We Collect

2.1 Profile Information

To create your professional presence, we collect:

• Basic Details: Name, email, phone, location, time zone
• Professional Background: Resume, portfolio, work history, education, certifications
• Career Preferences: Desired roles, salary expectations, work style, availability
• Skills Data: Assessment results, technical skills, language proficiency
• Media Content: Profile photos, introduction videos, portfolio samples
• Communication Records: Messages with employers, interview notes

2.2 Technical Information

• Device and browser information
• IP address and approximate location
• Platform usage patterns and preferences
• Cookie data for session management

3. How We Use Your Data

Your information powers our ability to:

• Match You with Opportunities: Our AI analyzes your profile to find ideal remote positions
• Facilitate Connections: Share your profile with interested employers (with your consent)
• Enhance Your Experience: Personalize job recommendations and platform features
• Support Your Journey: Provide coaching, resources, and application tracking
• Improve Our Platform: Analyze usage patterns to enhance our services
• Ensure Security: Protect against fraud and maintain platform integrity
• Communicate Updates: Send job alerts, platform news, and career insights

4. Sharing Your Information

4.1 With Your Permission

We share your profile with employers only when you apply to positions or grant explicit consent. You control visibility settings for each application.

4.2 Service Partners

Trusted partners help us deliver exceptional service:

• Payment processors (Stripe) for secure transactions
• Assessment platforms for skills verification
• Communication tools for video interviews
• Analytics services to improve matching algorithms
• Background verification services (with consent)
• Cloud infrastructure providers (AWS)

4.3 Legal Obligations

We may disclose information when required by law, court order, or to protect safety and rights.

5. Data Security Measures

We employ enterprise-grade security including:

• 256-bit SSL encryption for all data transfers
• Encrypted data storage with access controls
• Regular security audits and penetration testing
• Multi-factor authentication options
• Employee security training and background checks
• Incident response and breach notification procedures
• GDPR and CCPA compliance frameworks

6. Your Privacy Rights

You have complete control over your data:

• Access: Download your data anytime via your dashboard
• Correction: Update information instantly in your profile
• Deletion: Request complete data removal (except legal requirements)
• Portability: Export your data in standard formats
• Restriction: Limit how we process your information
• Objection: Opt-out of specific data uses
• Marketing: Unsubscribe from promotional communications

7. Data Retention

We retain your information based on:

• Active Users: Data maintained while account is active
• Inactive Accounts: Archived after 18 months, deleted after 3 years
• Legal Requirements: Some data retained for compliance (7 years for financial records)
• Success Stories: Testimonials kept with your permission
• Deleted Accounts: Removed within 90 days of request

8. Cookie Policy

We use cookies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Deliver relevant job recommendations

Manage cookie preferences through your browser settings or our cookie consent tool.

9. International Data Transfers

As a global platform, we may transfer data internationally with safeguards:

• EU-US Data Privacy Framework certification
• Standard contractual clauses for international transfers
• Data localization options for enterprise clients
• Encryption for all cross-border data transfers

10. Children's Privacy

CloudDeskers is designed for professional adults. We do not knowingly collect data from anyone under 18. If we discover underage data collection, we immediately delete it and terminate the account.

11. Privacy Updates

We may update this policy to reflect new features or legal requirements. We'll notify you of significant changes via:

• Email notifications to active users
• Platform announcements and banners
• 30-day notice period for material changes

12. Third-Party Links

Our platform may contain links to employer websites or partner services. We're not responsible for their privacy practices—please review their policies before sharing information.

Contact Our Team

Data Protection Officers

Complaint Resolution

We take privacy concerns seriously. If you have any issues:

1. Contact our Privacy Team first at [email protected]
2. We'll acknowledge your concern within 48 hours
3. Our team will investigate and respond within 30 days
4. If unresolved, you may contact your local data protection authority

These policies comply with GDPR, CCPA, PIPEDA, and other global privacy regulations. CloudDeskers maintains SOC 2 Type II certification for data security.